Privacy Policy

Privacy Policy

This Privacy Policy describes how Utoca (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit or make a purchase from https://utoca.com (the “Site”). Utoca is operated by Ecomm HQ PTY LTD.

1. Personal Information We Collect

Information you provide to us

We collect personal information that you provide directly to us when you:

  • Make a purchase or attempt to make a purchase on the Site
  • Create an account
  • Sign up for our email list or marketing communications
  • Contact us by email, contact form or social media

This may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers)
  • Order details and purchase history

Information collected automatically

When you visit the Site, we automatically collect certain information about your device and how you use the Site, including:

  • IP address
  • Browser type, device type and operating system
  • Pages viewed, links clicked and referring/exit pages
  • Date, time and duration of your visits

We may collect this information using cookies and similar tracking technologies. You can control some cookie settings in your browser, but disabling cookies may affect how the Site functions.

Information from third parties

We may receive information about you from third‑party services we use to support our business, such as:

  • Payment processors
  • Analytics providers
  • Advertising platforms
  • Shipping and logistics partners

2. How We Use Your Information

We use the personal information we collect for purposes including:

  • Processing and fulfilling your orders, including shipping and returns
  • Communicating with you about your order, account or support requests
  • Sending you marketing emails or SMS (with your consent, where required)
  • Improving and optimising our Site, products and customer experience
  • Detecting and preventing fraud, abuse or security issues
  • Complying with legal obligations and enforcing our Terms of Service

We rely on various legal bases to process your information, including the performance of a contract (fulfilling your order), our legitimate business interests (such as improving our services) and your consent (for certain marketing activities).

3. Sharing Your Personal Information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business and the Site, for example:

  • Service providers such as payment processors, email service providers, analytics tools, advertising platforms and fulfilment/shipping partners
  • Professional advisors such as lawyers, accountants or auditors, where required
  • Authorities or law enforcement, when we are legally required to do so or to protect our rights

These third parties are only given access to the information they need to perform their services and are expected to protect your information and use it only for the agreed purposes.

If our business is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in and remember your preferences
  • Understand how you use our Site
  • Improve performance and user experience
  • Provide and measure advertising, where applicable

You can often manage cookies through your browser settings (for example, to block or delete cookies). However, some cookies are necessary for the Site to function properly and disabling them may affect your experience.

5. Marketing Communications

If you subscribe to our email list or opt in to marketing during checkout, we may send you emails about new products, special offers and other updates.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us at support@utoca.com. Please note that we may still send you service‑related emails (for example, order confirmations or important updates about your account).

6. Data Retention

We retain your personal information for as long as necessary to provide our services to you and to comply with our legal and contractual obligations.

When we no longer need your information, we will delete it or anonymise it, where reasonably possible.

7. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information in certain circumstances
  • The right to object to or restrict certain types of processing
  • The right to withdraw consent where we rely on consent

To exercise any of these rights, please contact us at support@utoca.com. We may need to verify your identity before responding to your request.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third‑Party Links

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Utoca / Ecomm HQ PTY LTD
Email: support@utoca.com
Address: PO BOX 5489, Falcon WA 6210, Australia